Shipping policy

DELIVERY

We shall deliver Products ordered by you through a courier or postal service of our choice to the delivery address that you have given us.

We deliver within the UK, EU and Internationally.

Please note that customs, duty and import fees (including tariffs and tax) (“Fees”) may apply if your Products are shipped to a destination outside of the United Kingdom. These Fees are not included in our delivery charges. Our Products are delivered duty unpaid. This means that we are responsible for transportation costs in the delivery of the Products (in accordance with the delivery charges set out below), but not for paying any Fees relating to your Product which are imposed at the destination. You are responsible for paying all such Fees directly to the relevant authorities. UK VAT will be deducted in the checkout online orders being shipped outside of the UK.

When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel.

Risk of loss or damage to the Products shall pass to you at the time of delivery.

 

Delivery charges:

UK next day - £12

UK same day - £20

Rest of world - £35

Shipping is free for orders collected for our store.

Delivery times:

For UK orders delivery will be received within 2 – 3 working days providing orders are received before 12 noon Monday to Friday.

For EU orders delivery will be received within 2 – 6 working days.

For non-EU orders delivery will be received within 3 – 7 working days.

Weekend and bank holiday deliveries are currently unavailable.

If you have requested a specific delivery date (where such option is available to you) we will notify you if it is not possible to deliver on the relevant day and give you a new delivery time.

Please note that delivery times are only estimates. We will not be liable for delays in meeting them.

 

DELIVER TO SHOP

For our UK orders we provide a free of charge in-store collection service. This option can be selected when you proceed to place your order through the Website.

Orders for collection at our store will be ready for collection approximately 1-2 days after the date on which the Order Confirmation email is received.

We will call you to let you know when your order is ready for collection. You will need to collect your order from our shop within 7 days of our call informing you that your order is ready for collection. If you do not collect your order within this time, your order will be cancelled, and you will be refunded via your original method of payment. Obviously, we can make exceptions but need to be notified if an item is to be held for more than 7 days.

A copy of your Order Confirmation email (printed or electronic) together with the card used for payment and a valid photo ID must be shown at time of collection. If you authorise somebody else to collect the Products from our shop on your behalf, they will also be required to present the information above. Please note, the valid photo ID required is yours not the person collecting the order.