FAQs

We deliver within the UK, EU and internationally.


Please note that customs, duty and import fees (including tariffs and tax) (“Fees”) may apply if your Products are shipped to a destination outside of the United Kingdom. These Fees are not included in our delivery charges. Our Products are delivered duty unpaid. This means that we are responsible for transportation costs in the delivery of the Products (in accordance with the delivery charges set out below), but not for paying any Fees relating to your Product which are imposed at the destination. You are responsible for paying all such Fees directly to the relevant authorities. UK VAT will be deducted in the checkout online orders being shipped outside of the UK.


When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel.


Risk of loss or damage to the Products shall pass to you at the time of delivery.



When do you deliver?


We'll send products from our store 7 days a week, delivery will be dependent on local postal and courier services.



Collect in store, same day & next day London delivery


Collect in store is an option in our checkout. We can also arrange for same day and next day delivery in London if you contact the store to confirm.


For full details of our delivery services see our Delivery and Returns page.


I'm having issues ordering...


Sorry you are experiencing issues ordering with us.


Please get in contact with us via email: contact@moukimou.com, or phone +44 (0)20 7224 4010 to speak to someone in the store.


Our store and phone lines are open UK times:


Monday 11am–7pm

Tuesday 11am–7pm

Wednesday 11am–7pm

Thursday 11am–7pm

Friday 11am–7pm

Saturday 10am–6pm

Sunday 12pm–5pm



My order hasn't arrived yet...


If you would like an update on the status of your order delivery, please email: contact@moukimou.com or phone: +44 (0)20 7224 4010 to speak to someone in the store.


Our store and phone lines are open UK times:


Monday 11am–7pm

Tuesday 11am–7pm

Wednesday 11am–7pm

Thursday 11am–7pm

Friday 11am–7pm

Saturday 10am–6pm

Sunday 12pm–5pm



Refunds & returns policy


Our returns policy is to notify us within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Please visit our Delivery and Returns page for full details.



Cancelling your order


If you would like to cancel your order with us, please email: contact@moukimou.com or phone: +44 (0)20 7224 4010 to speak to someone in the store. We always want to improve ourselves, so please do include a short sentence about why you are cancelling. 



Thank you,


Mouki Mou team